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You here:  Main Government services Approved standards of public services Agricultural Services (KZ) «Астық қолхаттарын беру арқылы қойма қызметі бойынша қызметтер көрсетуге лицензия беру» мемлекеттік көрсетілетін қызмет стандарты

(KZ) «Астық қолхаттарын беру арқылы қойма қызметі бойынша қызметтер көрсетуге лицензия беру» мемлекеттік көрсетілетін қызмет стандарты

Recipients of services

Entity

Place of service (select the places of service where this service is provided)

IOI and through the web portal of “electronic government» www.egov.kz
Addresses of the places of public services

Service cost

Charge

Term of services

1) from the date of delivery of documents service provider, as well as the circulation in the portal:
when granting the license – not later than ten (10) working days;
at the renewal of the license – not later than seven (7) business days;
the issuance of a duplicate license – 2 (two) business days;
2) the maximum waiting time for delivery of documents – not more than thirty (30) minutes;
3) the maximum service time – not more than thirty (30) minutes.

Providing services on the portal of “electronic license”

no

Provision of services through the state agency, CHS

no

Provision of services through the Portal

Yes, the web portal of “electronic government»: www.e.gov.kz

The result of the provision of state services

Re-issuance of duplicate license for the provision of warehousing activities with the issuance of grain receipts (hereinafter – the license) or a reasoned response to refuse the provision of public services in cases and on grounds stipulated in Clause 10 of the standard of public services.

The procedure for appealing against decisions, actions (inaction)
providers of services and (or) officials on the provision of
government services
1. Appeals against decisions, actions (inactions) of the Service Provider, and (or) its officials on the provision of public services:
complaint is submitted to the head of the relevant Service Provider at the address indicated on the Internet site www.minagri.gov.kz, section “Public services”.
The complaint is submitted in writing by mail or electronically to the cases stipulated by the current legislation of the Republic of Kazakhstan, either deliberately through the office of the Service Provider on weekdays.
Confirmation of acceptance of the application is registration (stamp, part number and date) in the Office of the Service Provider with the name and initials of the person who made the complaint, time and place of an answer to the complaint. After registering the complaint is sent to the head of the Service Provider to determine the responsible officer and appropriate action.
Uslugopoluchatelya complaint received by the address of the Service Provider shall be examined within five working days from the date of its registration. Reasoned response of the outcome of the complaint is sent by post or uslogopoluchatelyu given purpose in the office service provider.
When accessing the portal through information about how to appeal can be obtained by calling the single contact center: 1414.
When sending electronic circulation through the portal uslugopoluchatelyu of the “My Account” information is available on the treatment, which is updated during processing treatment service provider (the level of delivery, registration, execution, the response of the review or not to review a complaint).
In case of disagreement with the results provided by the public service uslugopoluchatel may complain to the authorized body to assess and monitor the quality of public services.
Uslugopoluchatelya complaint received by the address of the authorized body to assess and monitor the quality of public services is considered within fifteen working days from the date of its registration.
2. In case of disagreement with the results provided to the public service, uslugopoluchatel has the right to apply to the court in accordance with legislation of the Republic of Kazakhstan.

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