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You here:  Main Government services Approved standards of public services Agricultural Services (KZ) «Мақта қолхаттарын беру арқылы қойма қызметі бойынша қызметтер көрсетуге лицензия беру» мемлекеттік көрсетілетін қызмет стандарты

(KZ) «Мақта қолхаттарын беру арқылы қойма қызметі бойынша қызметтер көрсетуге лицензия беру» мемлекеттік көрсетілетін қызмет стандарты

Recipients of services

Entity

Place of service (select the places of service where this service is provided)

The local executive bodies of the region’s. Astana and Almaty cities, districts and cities of regional importance
Addresses of the places of public services

Service cost

Charge

Term of services

1) from the date of delivery of documents service provider, as well as the circulation in the portal:
when granting the license – not later than ten (10) working days;
at the renewal of the license – not later than seven (7) business days;
the issuance of a duplicate license – 2 (two) business days;
2) the maximum waiting time for delivery of documents – not more than thirty (30) minutes;
3) the maximum service time – not more than thirty (30) minutes.

Providing services on the portal of “electronic license”

no

Provision of services through the state agency, CHS

no

Provision of services through the Portal

Yes, the web portal of “electronic government»: www.e.gov.kz

The result of the provision of state services

renewal or duplicate license for the provision of warehouse activities with issue of cotton receipts (hereinafter – the license) or a reasoned response to refuse the provision of public services, in cases and on grounds stipulated in Clause 10 of the standard of public services.

The procedure for appealing against decisions, actions (inaction) of providers of services and (or) officials on the provision of public services

1. In the event of disagreement with the results provided to the public service or improper maintenance, the complaint is addressed to the head of the respective Service Provider, where uslugopoluchatelem or his representative filed.
2. The application of choice uslugopoluchatelya served by addressing: 1) the office of the Service Provider; 2) Head to the blog, which is located on an Internet resource provider.
3. Information on how to appeal can be obtained by calling the single contact center for the provision of public services 1414.
4. accept the complaint registered with the Office of the provider. Confirmation of acceptance of the application is issuing uslugopoluchatelyu complainant ticket with the date and time, names and initials of the person who made the complaint. The complaint is addressed to the official, which is responsible for the resolution of issues raised in the complaint. In the complaint, the surname, first name, mailing address uslugopoluchatelya public service, the date of the complaint and signature uslugopoluchatelya public service. When filing a complaint specified position, surname and initials of the officials whose actions or inaction appealed, motives and treatment requirements.Information on the progress of the complaint can be obtained from officials of the Office of the provider. When sending a complaint through the portal of information on the progress of the complaint (mark delivery, registration, performance, result, review) is available in “My Account” uslugopoluchatelya. In case of disagreement with the results provided to the public service, uslugopoluchatel has the right to go to court in the manner prescribed by law.
5. Consideration of the complaints made in the manner and terms provided by the Law of the Republic of Kazakhstan from April 15, 2013 “On state service”: 1) uslugopoluchatelya complaint received by the address of the Service Provider shall be considered within five working days from the date of registration; 2) uslugopoluchatelya complaint received by the address of the authorized body to assess and monitor the quality of public services, is subject to review within fifteen working days from the date of registration; 3) The term of consideration of the complaint by the authorized body to assess and monitor the quality of public services, a central government body, a local executive body of oblast, city of republican significance, the capital district, oblast cities, district town extended for not more than ten working days following circumstances:
• conduct further investigation or verification of the complaint, or checking on-site;
• more information.
In the case of extension of the complaint officer empowered to deal with complaints within three working days from the date of extension of the complaint reports in writing (if filing a complaint on paper) or electronic form (for filing a complaint electronically) uslugopoluchatelyu, the complainant, on the extension of the complaint, specifying the reasons for extension.

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